Refunds and Returns Policy
Effective Date: 12/10/2024
Chicnest Lifestyle (chicnestlifestyle.com)
We at Chicnest Lifestyle are committed to ensuring that our readers and customers are satisfied with the products or services we feature and recommend. If, for any reason, you are not completely satisfied with a product purchased via affiliate links or directly from us, this policy outlines the terms and conditions for refunds and returns.
1. Return Conditions
We accept returns and provide refunds under the following conditions:
- The product must be unused, in the same condition that you received it, and in its original packaging.
- You must have proof of purchase (e.g., order confirmation or receipt).
- The return request must be made within 30 days of receiving the product.
Certain items, such as perishable goods, personal hygiene products, and custom-made items, are non-returnable for health and safety reasons.
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
- Contact Us: Email our customer support team at jsjpercentic100@gmail.com with the following information:
- Order number
- Reason for the return
- Whether you want a refund or exchange (if applicable)
- Wait for Approval: After receiving your return request, we will review it and send you a return authorization and further instructions, typically within 2-3 business days.
- Return the Product: Once approved, you must ship the product back to us at the provided return address. The customer is responsible for shipping costs unless the product was defective or the wrong item was shipped.
3. Refunds
Once we receive the returned product and verify its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
Please note the following conditions:
- Shipping Costs: Shipping costs are non-refundable unless the product was defective or the wrong item was sent.
- Partial Refunds: In certain situations, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at jsjpercentic100@gmail.com to initiate the exchange process.
5. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods
- Intimate or personal hygiene products
- Gift cards
- Custom-made or personalized items
For any questions about whether a product qualifies for a return, please contact our customer support team before making a purchase.
6. Return Shipping Costs
- Customer Responsibility: Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.
- Shipping Service: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
If you are shipping an item over a certain value, we recommend using a service that offers tracking or purchasing shipping insurance for your peace of mind.
7. Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account or payment provider. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at jsjpercentic100@gmail.com for further assistance.
8. Contact Information
If you have any questions about our refunds and returns policy, please contact our customer support team:
Chicnest Lifestyle
Email: jsjpercentic100@gmail.com
Address: Kalaiya-22, Bara, 44400, Nepal
